Tier 2 System Navigators
Tier 2 System Navigators address concerns that are more complex than just needing information on where to find services. Individuals may need support in identifying concerns, and accessing support services that require more than a one-time interaction.
Tier 2 System Navigators help by:
Building upon Tier 1 System Navigator skills
Establishing a professional relationship with the individual
Assisting individuals to identify concerns and create goals to address those concerns
Use screening and/or wellbeing tools
Providing check-ins to support individuals in achieving their goals
Understand and refer when situations require further support from a Population Supports Navigator
Using ICA referral pathways
Tier 2 system navigators in the community
If you are looking for supports, or are working with someone with who would benefit from in-depth support navigating the social services system and accessing services, any of the following agencies are funded to support with system navigation:
General Population - Community LINKS
Indigenous - Blackfoot Resource Hub
Seniors - Seniors Community Serving Partnership
Shelter - Lethbridge Wellness Shelter & Stabilization Units
Youth - Woods Homes
Additionally, the following organizations and programs are partners in the Lethbridge ICA system, and have trained Tier 2 System Navigators available to support the community to ensure that any door is the right door for individuals. Please see the Referral Pathways page for information on how and when to refer to each program:
Holy Spirit Catholic Schools
Interfaith Food Bank
Lethbridge Housing Authority Community Based Organization (CBO)
Housing Connect (LHA)
HomeBASE Adaptive Case Management (CMHA, ASR)
Permanent Supportive Housing Consortium
River House (Family Ties Association)
SASHA
Lethbridge School Division
Lethbridge Wellness Shelter & Stabilization Units
Indigenous Population Support Navigator
PEAK Vocational
SASHA
Seniors Community Serving Partnership
Lethbridge Senior Citizens Organization (LSCO)
Lethbridge Housing Authority (LHA)
Nordbridge Seniors Centre
Lethbridge Family Services (LFS)
Streets Alive Mission
Youth Population Support Navigators
Woods Homes
Tier 2 Navigators Resources & Tools
The following tools are resources are designed to support the work of Tier 2 System Navigators in the community, they are updated regularly as the system evolves and changes to meet the trends and challenges in our community.