Tier 2 System Navigators

Tier 2 System Navigators address concerns that are more complex than just needing information on where to find services. Individuals may need support in identifying concerns, and accessing support services that require more than a one-time interaction.

Tier 2 System Navigators help by:

  • Building upon Tier 1 System Navigator skills

  • Establishing a professional relationship with the individual

  • Assisting individuals to identify concerns and create goals to address those concerns

  • Use screening and/or wellbeing tools

  • Providing check-ins to support individuals in achieving their goals

  • Understand and refer when situations require further support from a Population Supports Navigator

  • Using ICA referral pathways

Tier 2 system navigators in the community

If you are looking for supports, or are working with someone with who would benefit from in-depth support navigating the social services system and accessing services, any of the following agencies are funded to support with system navigation:

General Population - Community LINKS

Indigenous - Blackfoot Resource Hub

Seniors - Seniors Community Serving Partnership

Shelter - Lethbridge Wellness Shelter & Stabilization Units

Youth - Woods Homes

Additionally, the following organizations and programs are partners in the Lethbridge ICA system, and have trained Tier 2 System Navigators available to support the community to ensure that any door is the right door for individuals. Please see the Referral Pathways page for information on how and when to refer to each program:

  • Chinook Sexual Assualt Centre

  • Community Links (CMHA, ASR)

  • Downtown Lethbridge BRZ

  • Family Centre of Lethbridge

  • Family Ties Association

  • Holy Spirit Catholic Schools

  • Interfaith Food Bank

  • Lethbridge Housing Authority Community Based Organization (CBO)

    • Housing Connect (LHA)

    • HomeBASE Adaptive Case Management (CMHA, ASR)

    • Permanent Supportive Housing Consortium

      • River House (Family Ties Association)

      • SASHA

  • Lethbridge School Division

  • Lethbridge Wellness Shelter & Stabilization Units

  • Indigenous Population Support Navigator

  • PEAK Vocational

  • SASHA

  • Seniors Community Serving Partnership

    • Lethbridge Senior Citizens Organization (LSCO)

    • Lethbridge Housing Authority (LHA)

    • Nordbridge Seniors Centre

    • Lethbridge Family Services (LFS)

  • Streets Alive Mission

  • Youth Population Support Navigators

    • Woods Homes

Tier 2 Navigators Resources & Tools

The following tools are resources are designed to support the work of Tier 2 System Navigators in the community, they are updated regularly as the system evolves and changes to meet the trends and challenges in our community.

Community Resources & Lists